Help Center

FAQs

SIZING

Where can I find the size guide?

How accurate is your size guide?

I can’t decide between two sizes, what should I do?

Can I return my swimwear if it doesn’t fit?

SHIPPING

How much does shipping cost?

When will I receive my order?

Do you offer free shipping?

Do you ship internationally?

I haven’t received my order confirmation.

How do I know if my order has been shipped?

How do I track my order?

I tracked my order and status says delivered, but I never received it. What should I do?

Do you refund shipping fees?

Why is your shipping fee is so expensive?

I typed the wrong address. Could you help me out and change it?

RETURNS AND CANCELLATIONS

Can I return my order for a refund?

How long do I have to return my items?

Am I eligible for returns?

What is your return or refund process?

My items are damaged! I want a refund.

I received the wrong order.

I want to change my order. Can you help me with it?

I changed my mind. I want to cancel my order.

PRODUCT

How do you make your suits?

How do I take care of my DODO Kinis?

BILLING

What payment options do you have?

Is your online store safe?

Can I change the currency?

I got charged more than I expected. Please check it.